Successful buyer management in the digital space – from purchase through to handover – presents a huge challenge. Modern consumer behavior requires a rethink of the entire purchase process and how it is handled. Through the use of tried-and-tested processes that are efficient and binding, our experts minimize disruption of planning and construction, and deliver precisely the product promised to the buyer – using a process that is professional, efficient and digital, and supported by a digital platform solution.

Do you want to digitize your customer management?

• Do you have to deal with a lot of different customization requests?
• Would you like to provide modern and efficient customer service?
• Do you want to achieve cost certainty by systematically avoiding customization requests and disruption of construction?
• Is it your goal to introduce value-adding processes in your company?

How we approach digital buyer management in housing construction

Every project and every buyer is different. The goal is to use a multistage process to achieve a smooth transition between the stages purchase, option selection, customization, construction and handover. By integrating a digital platform solution, our experts can use the potential of digitization, and optimize and rationalize management of the process.

For example, we can simplify and accelerate time-consuming option selection processes though online 3D viewing. It is crucial that all information and project participants are brought together on a central platform. This provides buyers with a state-of-the-art customer journey and principals with value-adding processes. We support principals and their buyers with the following services:

• Preparation of documents and the processes for the marketing and construction phases
• Coordination of purchase contract closure
• Selection of options by the buyer
• Consulting, management and processing with regard to customization requests
• Support during the execution phase / Real-Estate Brokers and Commercial Builder Law (MaBV) inspection
• Management of acceptance inspections for both community and private property, including handover of dwellings